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Information Technology

Network Specialist   BJA861

Location: Alexandria, VA

Successful company seeks a Network Specialist.   The Network Specialist works remotely and on clients’ sites to manage customer networks and servers, design new networks and provide hardware and software recommendations. This person installs technical equipment and programs, troubleshoots and anticipates client needs. Regular travel to client sites in the greater DC region is required.

Key Accountabilities and Responsibilities:

  • Execute delivery of routine technical support for clients
  • Handle client troubleshooting emergencies and bring to a successful outcome
  • Respond to client issues and questions in a timely manner
  • Complete tasks on schedule and detail progress with client and supervisor
  • Assist with periodic long term projects for clients and / or internal team
  • Maintain company’s good relationship with client base

The successful candidate with have proven network and operating system troubleshooting skills with a detailed understanding of:

  • Server 2003/2008, Windows XP, Vista, Windows 7
  • Active Directory
  • DNS, DHCP, VPN
  • Blackberry Enterprise Server
  • Office productivity suites
  • Exchange 2003/2007
  • Network Users issues, firewall rules design

Requirements:

  • 3+ years of experience and BS/BE or equivalent experience and training
  • Demonstrable Certification Experience from MCSE, MCSA, CompTIA, or CISSP
  • Managed Services Experience
  • Experience using Kaseya
  • Satisfactory completion of background check
  • Availability during standard office hours: 8:30am – 5:30pm, Monday - Friday
  • Must be available for some night and weekend work as needed
  • Reliable transportation for travel within the greater DC metro region
  • Demonstrated abilities include: outstanding customer service, technical savvy, flexibility, ability to work alone, self-motivated, ability to follow through with projects and ability to discuss technical issues with clients not normally familiar with technical matters.

Requirements for hire:  full background check, signed Employment Agreement, signed Confidentiality Agreement, Covenant Not to Compete

Salary:  $45K-65K.  Position – Salaried (exempt)

Benefits:

  • Standard holidays are observed
  • Health Care – fully paid PPO with BC/BS (after 60 days of employment)
  • 2 weeks of vacation (accrued yearly starting after the first 60 days of employment)
  • You need to use at least 50% of your accrued vacation per calendar year
  • 5 personal days per year (use it or lose it)
  • Paid Training

Tier 1/Tier 2 Help Desk   BJA445

Location: Alexandria, VA

Successful company needs your Help Desk experience.   You will be responsible for resolving computer system, application and network issues initiated as a result of client requests for assistance or as part of the company’s proactive service initiative. You need to be able to work under pressure to solve technical issues with Microsoft Office applications, office environment computer operating systems, network connectivity and perform basic active directory domain related tasks. You will also need impeccable telephone and customer services skills.  Help desk staff work remotely on clients’ computer systems.

Key Accountabilities and Responsibilities:

  • Execute delivery of routine technical support for clients
  • Handle client troubleshooting emergencies and bring to a successful outcome
  • Respond to client issues and questions in a timely manner
  • Complete tasks on schedule and detail progress with client and supervisor
  • Maintain company’s good relationship with client base

Qualifications:
The successful candidate will have proven computer application and operating system troubleshooting skills with a detailed understanding of the following:

  • Windows XP, Windows 7
  • Browser Applications
  • Office productivity suites
  • Print Queue Management
  • Exchange 2003/2007
  • Network user issues
  • Email Functionality
  • DNS, DHCP, TCP/IP

Requirements:

  • 1-2 years of Tier 1/Tier 2 experience in a business applications environment
  • Proven customer service, telephone and communication skills
  • Satisfactory completion of background check
  • Availability during standard office hours: 8:30am – 5:30pm, Monday - Friday
  • Must be available for some night and weekend work as needed
  • Reliable transportation for travel within the greater DC metro region
  • Demonstrated abilities include: outstanding customer service, technical savvy, flexibility, ability to work alone, self-motivated, ability to follow through with projects and ability to discuss technical issues with clients not normally familiar
    with technical matters
  • Certifications are a plus
  • Requirements for hire:  full background check, signed Employment Agreement, signed Confidentiality Agreement, Covenant Not to Compete

Salary $40K to $45K.  Position – Salaried (exempt)

Benefits:

  • Standard holidays are observed
  • Health Care – fully paid PPO with BC/BS (after 60 days of employment)
  • 2 weeks of vacation (accrued yearly starting after the first 60 days of employment)
  • You need to use at least 50% of your accrued vacation per calendar year
  • 5 personal days per year (use it or lose it)
  • Paid Training

Help Desk Coordinator - Technical Support    BJA601

Location:  Washington, DC

One of the world’s top 100 law firms is seeking a Help Desk Coordinator to provide leadership and coordination of Help Desk Technical Support services.  You will provide solutions to the lawyers and staff on the use of technical systems and document support, ensure help desk technical services are effective, high quality, and timely and coordinate and conduct quality control of the Help Desk services.

Coordination Duties:  coordinate Help Desk Technical Support staff’s delivery of services during the assigned shift to provide timely, accurate, and courteous technical support; organize Help Desk support, including remote support if required, for emergency office closures such as weather related events; assure full training of all Help Desk Technical Support staff at all times, including introduction of new systems, and procedures; analyze Help Desk work flow for trends to identify problem areas, improve business processes, make recommendations to trainers, Help Desk Supervisor, and improve Help Desk support services; assist the Help Desk Supervisor in the preparation of timely and accurate performance evaluations for the Help Desk staff; escalate problems up the management chain to ensure timely support services; maintain timely metric reporting on the Help Desk support services and monitor overall success and satisfaction with the Help Desk by the user community and coordinate shift transitions of work and priorities to maintain quality and timely Help Desk support services.

Additional Duties & Responsibilities:  working coordinator of the assigned shifts, responsible for organization and service delivery of Help Desk technical and document support services; solve problems and organize resources to meet the technical support needs of our lawyers and staff for all Firm standard software, systems, and document support; maintain timely Help Desk system call tracking; provide hands on technical support; troubleshoot remote access issues for users, i.e., VPN/Citrix, Firm laptop troubleshooting and home computers; answer Help Desk calls, process Help Desk Inbox e-mails and provide solutions for lawyers and staff; properly forward the ACD and voice mail system during off-hours due to emergencies or inclement weather; maintain c.Support ticket system with accurate and timely document and problem resolution status; organize and conduct document quality review procedures to insure quality document services; maintain up to date skills on the use of Firm software in the practice of law; write tips and frequently asked questions for the firm’s Intranet and Help Desk knowledge bases; review training materials created by training staff.

Qualified candidate with have a minimum of 4 years working on a Word Processing/Help Desk or related experience; previous technical support experience in a law firm environment; excellent verbal, written and interpersonal skills; proven experience working in a time sensitive environment; availability to work before and after business hours and weekends with little or no notice and to provider beeper/page services if needed; expert knowledge of Office 2003 to advanced level, particularly as used in a legal environment; excellent follow through, attention to detail and organizational skills; ability to work independently and in a team environment. BS/BA Degree preferred or relevant experience.  MOS Certification in Office preferred.

The salary is $50,000 - $60,000, depending on experience. The hours are 8:30 a.m. - 5:00 p.m.

Benefits include paid health, prescription plan, vision, dental, life, 24 days paid time off, 401K, metro check, $1500 tuition, long and short term disability and emergency day care.  They have a rooftop deck, an indoor cafeteria, a fitness center and some of the best benefits ever.  Very plush offices.
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Bonnie Jones Associates, L.L.C.
Bonnie Jones
4094 Majestic Lane, #375
Fairfax, Virginia 22033
Office: (703) 409-7328
Fax: (703) 817-0955
E-mail: info@bonniejones.com