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Technology Support Analyst (help desk +) BJA440
Location: Washington, DC
One of the world's most premier law firms seeks a Technology Support Analyst for their DC office located near Metro Center.
The Technology Support Analyst provides support to the office regarding the resolution of complex desktop, notebook, and remote computing issues. You will be responsible for installation and maintenance of Firm PC and notebook computer hardware and software. The Analyst quickly identifies, troubleshoots, and repairs various Firm Technological devices. The Analyst acts as mentor and provides support to the Technology Support Specialists.
You will provide support to desktop and notebook systems, hardware and customer related services. Cisco VOIP administration, and associated equipment related to these systems and applications. Also provides support to printers and Multi-Functional Device (MFD) hardware and settings. Troubleshoot problems of staff and resolves operating problems involving hardware, systems software, and applications software. Troubleshoots a variety of symptoms in order to diagnose the actual problem. Determines whether problem is with technology or end user training and solves problem. Provide assistance to end users for firm-approved applications using a variety of different methods. Software includes: Microsoft Office, Outlook, Interwoven, DeltaView, Full Authority, Carpe Diem, Remote Computing (dial-up, Terminal Server, VPN) and other applications as deemed necessary.
A Bachelor's degree in Computer Science or Information Systems preferred but not required and a high school diploma with other training is acceptable also. Please have at least 4 years technology support experience in PC hardware/software. Experience working with remote communications hardware including modems, wireless routers and network interface cards and Three (3) years related experience working on notebook computers. Experience with IBM notebooks preferred. Experience in installations and upgrades, training and technical documentation desired.
Please have Expert knowledge and proficiency in a wide variety of software programs, including Windows 2000/XP and Microsoft Office 2003 (Word, PowerPoint, Excel and Outlook), IManage/Interwoven Desksite 8.0, and DeltaView. Expert knowledge of standard hardware components and peripherals. Quickly develops knowledge of macros, the intranet, Carpe Diem, and delta view. Quickly develop advanced knowledge of Cisco phone software, Adobe Acrobat, handheld wireless devices (i.e. BlackBerry, PocketPC, and Treo) in a corporate environment.
Salary is $58,000 to $60,000.
Amazing benefits provided including 3 weeks' vacation, 2 weeks sick leave, in firm gym, daycare, bonuses, great raises, Transportation allowance monthly, stability of a large firm and an employee oriented culture.
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